Returns & refunds

Clear support for order issues and supplier returns.

Business hardware returns need to be handled carefully. DCS reviews the order, supplier terms and fulfilment route before confirming the correct return or refund process.

Contact DCS Delivery Information

Before requesting a return

To protect the order record and supplier return route, contact DCS first with the details below.

  • Quote your DCS order reference.
  • Describe the issue clearly, including any product fault, wrong item or delivery problem.
  • Keep the original packaging where possible.
  • Do not send goods back until DCS confirms the return route.

Returns process

1
Contact DCS

Send your order reference, issue details and any photos or courier information.

2
Supplier route checked

DCS reviews the product source, supplier terms and return options.

3
Return instruction confirmed

If a return is approved, DCS confirms the correct return method before goods are sent.

4
Refund or resolution

Approved refunds or replacements are processed through the relevant order/payment route.

Business procurement orders

Some business hardware, special-order, direct-dispatch or project procurement items may be subject to supplier return restrictions. DCS will confirm the available options after reviewing the order.