Business customers only
DCS Components supplies business customers only. These terms apply to all orders and sit alongside our Terms & Conditions. Your rights for faulty goods are set out below.
At a glance
| Damaged, short or wrong delivery | Report within 2 working days |
|---|---|
| Change of mind | Only where our supplier accepts it, within 14 days, unopened |
| Return postage | Paid by the customer unless the goods are faulty or the error is ours |
| Restocking fee | Up to 15% on accepted non-faulty returns |
Before requesting a return
To protect the order record and supplier return route, contact DCS first with the details below.
- Quote your DCS order reference.
- Describe the issue clearly, including any product fault, wrong item or delivery problem.
- Keep the original packaging where possible.
- Do not send goods back until DCS confirms the return route.
Returns process
Send your order reference, issue details and any photos or courier information.
DCS reviews the product source, supplier terms and return options.
If a return is approved, DCS confirms the correct return method before goods are sent.
Approved refunds or replacements are processed through the relevant order/payment route.
Damaged, missing or wrong items
Report damaged, missing or wrong items within 2 working days of delivery, with your order reference and photos.
Damage or shortages must be written on the courier's delivery paperwork or handheld device at the time of delivery. A plain signature or company stamp is not enough, and claims without a note made at delivery may be rejected.
For approved claims we arrange collection or a replacement at our cost.
Faulty items (dead on arrival)
Report a faulty item as soon as possible. The dead-on-arrival (DOA) period and process follow the manufacturer's terms, which vary by brand, up to a maximum of 14 days from delivery. Some manufacturers require faulty goods to be returned directly to them; we will tell you which.
- We may ask you to carry out basic troubleshooting first.
- Approved items are repaired, replaced or credited.
- If testing finds no fault, we may charge a test and handling fee of £25 + VAT plus return carriage.
Faulty items after the DOA period
Faults that appear after the DOA period are handled under the manufacturer's warranty, and we will help you raise the claim. Warranty length and terms are set by the manufacturer.
Non-faulty returns (change of mind, ordered in error)
Non-faulty returns are not guaranteed. We can only accept one where our supplier accepts the return, and it must be requested within 14 days of delivery.
- Goods must be mint, current, unopened, unused and complete, in resalable original sealed packaging, with no tape, labels or writing on the manufacturer's box.
- We issue an RMA number before anything is sent. Goods must be returned within 5 working days of the RMA being issued, by your own insured carrier and at your cost.
- Credit is the lower of the price you paid or the current price when the goods reach us, less a restocking fee of up to 15% and any supplier charges.
- Returned goods remain at your risk until received and accepted by us or our supplier. Insure the parcel for its full value; we are not liable for loss or damage in transit.
Non-returnable unless faulty
- Special-order and non-stock items
- Configured or custom-built systems, including servers built to specification
- Direct-dispatch and project orders
- Software, licences and subscriptions
- Opened consumables
- Clearance items
RMA rules
- Nothing is accepted without a DCS RMA number. Never send goods without one.
- Send returns to the address given in your RMA email. This may be our supplier's or the manufacturer's warehouse rather than DCS, and it can differ from one return to the next.
- Follow the packaging rules in your RMA email. Put the RMA number on the shipping label or outer packaging only — never on the product box.
- Returns without an RMA, incomplete returns, or returns with missing serial numbers or signs of use may be refused and sent back at the customer's cost.
- Serial numbers are checked against our dispatch records.
Credits and refunds
Returns are credited after the goods have been received and inspected, normally within 14 days, either to the original payment method or as a credit note on your account. Credit notes expire 12 months after the date they are issued.
Failed or refused deliveries
If a delivery fails or is refused without a valid reason, the customer is charged return carriage and any supplier fees, with a minimum charge of £25 + VAT.