Business customers only
DCS Components (DEFINEDCOMPLEXSOLUTIONS LTD) supplies business customers only. By opening a trade account or placing an order you confirm that you are buying for business purposes and not as a consumer. Consumer rights, including the right to cancel under the Consumer Contracts Regulations, do not apply to these sales.
We may refuse or cancel any order, and refund any payment received for it, where we are not satisfied that the buyer is a business or where we cannot complete our verification checks.
Trade accounts and verification
- Orders can only be placed from a verified trade account.
- Limited companies are verified against the Companies House register: the company must be active and the name must match. Accounts registered with a UK VAT number, and sole traders, are reviewed by our team before they can order.
- You must keep your business details accurate. We re-check company status from time to time and may pause ordering on an account while we do.
- Every order records your acceptance of these terms and our Returns & Refunds terms, with the time and the IP address it was given from.
Using the website
Anyone may browse products and build a basket. Placing an order, including requesting a formal quote through checkout, needs a signed-in, verified trade account.
Orders and payment
- Orders must be paid through an available payment method before fulfilment is released, unless credit terms have been agreed on your account.
- New accounts pay before dispatch by bank transfer (your pro forma invoice is issued instantly), instant bank payment, or PayPal on orders up to £500.
- Card payments and credit terms are available only where we have enabled them on your account. Card payments are subject to 3D Secure authentication.
- We may hold any order for verification before fulfilment, including a call to the phone number on your account, and may cancel and refund an order we cannot verify.
- Our bank details never change by email. If you receive an email asking you to pay a different account, call us on 01224 600337 before paying.
- Formal quote requests do not take payment automatically and may require manual DCS review.
- DCS reviews paid orders before supplier fulfilment proceeds.
Changes and cancellations
- Orders for non-stock, backordered or special-order items cannot be cancelled once we have placed them with our supplier.
- We may cancel an order, or any item on it, if our supplier cannot supply it. We will refund in full anything you have paid for the cancelled items.
- If our supplier raises the price of a backordered item before it ships, we may pass the increase on to you. We will tell you first, and you may cancel that item for a full refund of what you paid for it.
- A change to the delivery address after you have ordered must be confirmed to us in writing, and the order is re-reviewed before it ships to the new address.
Pricing errors
If a product is listed or invoiced at an obviously wrong price, we may correct the error within 30 days of accepting the order or of delivery, whichever is later. We will either re-invoice at the correct price — in which case you may cancel instead and receive a full refund — or cancel the order and refund what you have paid.
Retention of title and risk
- Title to the goods stays with DEFINEDCOMPLEXSOLUTIONS LTD — and, where applicable, with our supplier — until we have received payment in full and it has cleared.
- Until then you must store the goods so they can be identified as ours (or our supplier's) and keep them insured for their full value.
- You agree that DCS or our supplier may recover unpaid goods, and you authorise us and our supplier to enter the premises where they are kept to do so.
- Risk in the goods passes to you on delivery to the delivery address given on the order.
Pricing, VAT and delivery
Prices are shown excluding VAT. VAT is added at checkout at the prevailing rate, along with any delivery charge, before you pay. Supplier stock, delivery costs and availability may change, especially for business procurement and specialist hardware.
Delivery dates are estimates. We are not liable for any loss caused by late delivery, and time of delivery is not of the essence.
Dispatches over £150 are sent by tracked, signed-for delivery, and we record the serial numbers of items over £150 before dispatch. Please ensure someone is available to sign at the delivery address — the signature record forms part of our proof of delivery.
Check deliveries when they arrive. Damage or shortages must be noted on the courier's paperwork or handheld device at the time of delivery and reported to us within 2 working days. If a delivery fails or is refused without a valid reason, we charge return carriage and any supplier fees, with a minimum charge of £25 + VAT.
Supplier-led fulfilment
Products may be fulfilled through suppliers, distributors or direct-dispatch routes rather than DCS warehouse stock. This means fulfilment, tracking and return handling may depend on supplier processes.
Returns, faults and warranty
Contact DCS before returning anything — nothing is accepted without a DCS RMA number. Faulty goods are handled under the manufacturer's dead-on-arrival terms (up to 14 days from delivery) and then the manufacturer's warranty. Non-faulty returns are not guaranteed: they are accepted only where our supplier accepts them, within 14 days, unopened, and may carry a restocking fee of up to 15%. Special-order, configured and custom-built items, software and licences cannot be returned unless faulty. Accepted returns are credited once the goods have been received and accepted by us or our supplier, by refund or credit note. Unannounced returns cannot be accepted at any address (our registered office is not a returns address or warehouse). The full terms are on our Returns & Refunds page and form part of these terms.
- For faulty products, our liability is limited to the repair, replacement or credit we obtain from the manufacturer or our supplier.
- To the fullest extent permitted by law, all terms implied by statute or common law — including as to satisfactory quality and fitness for a particular purpose — are excluded.
- Credit notes expire 12 months after the date they are issued.
Limitation of liability
- Our total liability to you arising from or in connection with an order, whether in contract, tort (including negligence) or otherwise, is limited to the price paid for that order.
- To the extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, contracts, goodwill or data, however caused.
- Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
Events outside our control
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including supplier or manufacturer shortages, carrier failures, strikes, fire, flood, severe weather, pandemic, war, terrorism, government action, sanctions, or failure of power, internet or telecommunications. Our obligations are suspended while the event continues. If it lasts more than 30 days, either of us may cancel the affected order and we will refund anything paid for goods not delivered.
Export controls and sanctions
- You must not export or re-export any product in breach of UK, EU or US export controls or sanctions.
- You must not export products outside the UK, the EU and EFTA without our prior written approval.
- We may refuse or cancel an order where we believe it may breach these restrictions.
Waste electrical equipment (WEEE)
Products we supply to business customers are non-household WEEE. Unless we agree otherwise in writing, you are responsible for the collection, treatment and environmentally sound disposal of these products at the end of their life, at your cost.
Contact
For questions about orders, quotes, delivery or returns, contact DCS Components using the contact page.